📑 SheraChat – Privacy Policy

Effective Date: September 3, 2025
Last Updated: September 3, 2025
This Privacy Policy explains how SheraAI (“we,” “our,” or “us”) collects, uses, and protects your data when you use SheraChat.
1. Information We Collect
  • Account Information: Mobile number, profile name, and profile picture.
  • Messages & Media: Stored temporarily to deliver to recipients, then deleted.
  • Device Information: Device model, operating system, app version, and crash logs.
  • Usage Data: Basic analytics (e.g., performance, feature usage) for improving the Service.
2. How We Use Your Information
We use your information to:
  • Deliver and improve SheraChat services.
  • Ensure security and prevent fraud or abuse.
  • Provide customer support.
  • Comply with legal and regulatory obligations.
3. What We Do Not Do
We will never:
  • Sell your personal data to third parties.
  • Use your private conversations for advertising.
  • Display intrusive ads based on your chat content.
4. Sharing of Information
We only share information:
  • With trusted third-party service providers (such as Firebase, hosting providers) under strict confidentiality agreements.
  • If required by law, court order, or government request.
  • In the event of a merger, acquisition, or company restructuring, where user data may transfer under the same protections.
5. Data Security
  • Messages are encrypted in transit.
  • Stored data is protected with industry-standard security.
  • Regular security reviews are conducted to protect against unauthorized access.
6. User Controls
  • You may delete messages, chats, and media from your device at any time.
  • You may delete your account, which permanently removes your profile and data from our systems.
  • You may control app permissions (contacts, camera, microphone) through your device settings.
7. Children’s Privacy
SheraChat is not intended for children under 13 years of age.
If we discover underage accounts without parental consent, they will be deleted.
We comply with COPPA (Children’s Online Privacy Protection Act).
8. International Users
If you are outside Pakistan, your data may be processed in Pakistan or other regions where our service providers operate. We comply with international standards, including GDPR and CCPA, where applicable.
9. Your Rights
Depending on your jurisdiction, you may have rights to:
  • Access, correct, or delete your personal data.
  • Request a copy of your stored information.
  • Restrict or object to certain processing.
  • File a complaint with your local data protection authority.
10. Updates to This Policy
We may update this Privacy Policy periodically. Users will be notified of major changes within the app or on our website. Continued use of SheraChat means acceptance of the updated Policy.
11. Contact Us
If you have questions or concerns about this Privacy Policy or Terms of Service, you may contact us at:

📧 Email: sherachat.shera.ai@gmail.com
🌐 Website: www.shera-ai.com
📍 Address: Karachi Pakistan
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